Hello! We are Matchstick Ignite

We have helped tons of business owners achieve multi-million dollars in sales through personalized customer care. The relationships created during the customer journey are integral to the longevity of your brand. We understand the methods needed to drive customer satisfaction and locate opportunities for revenue growth in your service offering.

Trust

Our reputation as a trusted advisor in the call center space is unmatched. Bringing results directly to our clients and their brands.

Innovative

Never taking a cookie cutter approach to the clients we represent. Your business is unique and will be crafted for its individual success.

Expertise

Over 20 years of call center experience with direct insight on sales and customer care process.

Advocate

Leveraging our knowledge in the industry for the benefit of our clients. You are represented with your priorities above all others.

OUR SERVICES

Matchstick Ignite

Your business deserves a customer care solution that prioritizes your bottom line. We ensure that this integral aspect of your venture succeeds in a constantly changing market.

Internal Team Creation
Internal Team Creation

Whether you are a new business or using an existing vendor. We provide a turn-key approach to your in-house efforts for inbound and outbound engagement.

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Call Center Accountability
Call Center Accountability

Working directly with your outsourced solution to ensure quality and statistical success. Locating the leaks in your revenue stream and securing processing health.

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Management Outsourcing
Management Outsourcing

Complete management of your internal team. Featuring continued training and QA, employee management services, and resolution of escalated customer concerns.

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BPO Advocate
BPO Advocate

We help with the outsourcing of your service needs. Pairing your business with the correct call center and representing you directly through the entire process.

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Make the first step today! Contact us to schedule a free consultation!

Testimonials

Our industry reputation is priceless. We take great honor in the service of our clients towards their companies growth and success.

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LIGHT YOUR FIRE

We truly love what we do and we do it with passion. Schedule your free consultation to learn how we can impact your business.

It’s time to Ignite your Customer Service.